You are here: Home > Nurse / Midwife > Customer Care Associate - Helpline

Customer Care Associate - Helpline

1 Year or less Experience

Cocolife

With business certificates
Makati, Metro Manila
Total vacancies for this job title : 10
Posted on : August 20, 2019
Job ID : 328825

Details

COCOLIFE
 
Is currently looking for:
 
CUSTOMER CARE ASSOCIATE- HELPLINE
 
Job Summary:
  •  Responsible for prompt, accurate and effective handling of healthcare related telephone inquiries and concerns.
  • Handles explanation of benefits and limitations of coverage to members for inpatient and outpatient availments through calls, texts, and emails.
  • Receives, attends to, and records telephone inquiries, concerns and feedbacks; elevates complex complaints from clients to immediate superior.
  • Coordinates with Liaison officers and backroom staff in order to effectively address client concerns.
  • Issues Letter of Authority/control number for hospital admissions and releases diagnostic control numbers for approved diagnostic procedures.
Work Schedule: Rotating Shift schedule
 
  Job Specification:
  • ACADEMIC BACKGROUND
    • College degree preferably Nursing or any medical related courses
  • WORK EXPERIENCE
    • With experience in HMO setting
  • COMPETENCIES AND SKILLS
    • Excellent listening and oral communication skills
    • Service orientation and relationship management skills
    • Analytical skill
    • Problem sensitivity
Required Manpower: 10-Makati

   

Quick Apply


Be realistic. Employers may ask for proof of your latest salary.
Pricing your salary too high can disqualify you from the position.
Point out why you are qualified for this job.

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed.
Click once only. By clicking the Submit button, you confirm that you have read, understood and agree to our Terms and Services and Privacy Policy.


Updated Privacy Policy

Our updated privacy policy is easier to understand. To learn more about how we use your personal information, click here

X