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Automotive Service Advisor (3)

2 to 4 Years Experience

CATS Motors, Inc.

With business certificates
1008 EDSA Greenhills, San Juan, Metro Manila
Posted on : March 19, 2017
Job ID : 226582


Is currently looking for:
The Service Advisor is mainly responsible in accepting vehicles, advising customers, conducting fault diagnosis and preparing repair order, tracking repair order, inspection-acceptance of repaired vehicles and handling over to customer. The Service Advisor is also responsible in coordinating with Receptionist in making entry in customer file/folder.
Key Results Area
A. Service Reception
  • Prepares Workshop Order
  • Receives customer telephone inquiry and provide cost estimate (if service maintenance)
  • Prepares and conducts Service Reception
  • Performs active reception (if available at service point).
  • Performs Pre-diagnosis
  • Prepares cost estimate, scope & type of work and timeframe. 
  • Determines warranty and/or goodwill
  • Clarifies customer mobility issues.
  • Informs the customer about any service offers available.
  • Clarifies payment method. 
  • Completes Service Reception
  • Sets as appointment with the customer for vehicles hand over. 
  • Arranges necessary service measures (if there’s any)
B. Offer / Quotation
  • Prepares estimate, offers quotation and seek customer’s approval
C. Customer Advice
  • Accepts vehicles for service maintenance, service repair and accident repair work (body & paint);
  • Carries out diagnosis of vehicle making use of inspection and test facilities such as reception inspection pit, brake dynamometer, test bay; conducting road tests, as necessary;
  • Informs customers on the condition of their vehicles as well as vehicle accessories, advising on the extent of work requiring to be carried out and estimating repair costs, as appropriate; obtaining information, if necessary, in parts store regarding stock of replacement parts and accessories. Conducting talks with vehicle appraisers/experts;
  • Coordinates with CRO in providing information by phone to customers and accepting reservations;
D. Repair Order Preparation and Processing
  • Prepares repair orders by using standard texts and flat rates, defining any warranty and goodwill work, agreeing with Workshop Manager in exceptional cases;
  • Completes information address and data headers on work and inspection sheets for the workshop;
  • Defines completion times/dates taking into account customer request; in agreement with workshop control room as appropriate;
  • Conducting payment discussions with customer and noting likely level of costs on the repair order form for information of the bookkeeping department for vehicle release;
  • Coordinates with the Billing Clerk in maintaining vehicle throughput book. Tracking progress of repairs in line with specified times/dates, together with relevant workshop personnel;
  • Prepares write up of repair orders for vehicles booked in. Processing extension orders and agreeing, as need be, with the customer as well as agreeing any new completion time/date.
E. Order Completion
  • Checks execution of workshop, ensures that the correct work was performed to the required standard of quality;
  • Ensures that the customer’s vehicle is clean and in good condition;
  • Checks cost acceptance and allocate invoice
  • Checks documentation for completeness and correctness
  • Documents unfinished work/parts
  • Prepares workshop order for cost settlement
  • Assess order items
  • Ensures that schedule comments are kept;
  • Initiates quality control procedures
  • Generates pro-forma invoice
F. Vehicle Handover
  • Prepares vehicle consulting
    • Check if customer has particular wish on hand over method
    • Clarify matters concerning findings/remedy
    • Check additional recommended work
    • Get information on unfinished work and parts avaialbility
  • Explains to customer about the accomplished work, unfinished work and availability of pending parts (if there’s any). 
  • Explains in detail the pro-forma invoice to the customer
  • Test drives after the repair if necessary of if desired by customer;
  • Recommends additional work for items/parts due for replacement
  • Hands over the vehicle personally or arranges another person to hand over the vehicle to the customer;
  • Makes a completion mark on the under (such as for legal inspections);
  • Informs the customer of service measures;
  • Implements service point-specific support standards;
  • Assumes responsibility for complains with high priority and processes them.
  • Turn over replaced parts to customer
  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in 1008 EDSA Greenhills,San Juan 1502 or 32nd st. cor. Rizal Dr. West Car Plaza, BGC, Taguig City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Engineering / Automotive / Technical course or equivalent.
  • 3 Full-Time position(s) available.

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