You are here: Home > Tech Support > IT Helpdesk Team Lead

IT Helpdesk Team Lead

Managerial / Supervisory

MDi (Micro D International)

Bonifacio Global City, Taguig, Metro Manila
Posted on : March 24, 2017
Job ID : 223895

Details

MICRO-D INTERNATIONAL, INC
 
Is currently looking for:
 
IT HELPDESK TEAM LEAD
 
Requirements:
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
  • Strong understanding of ITIL best practices required
  • Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non - technical staff across multiple disciplines
  • Experience in supervising Helpdesk Support Specialist and Engineers and delegating proper task as well as mentoring
  • Solid experience in providing Helpdesk Support and providing ticketing system
  • Solid experience in desktop, laptop, printers troubleshooting procedures and other IT related functions
  • WIlling to undergo a long term project based employment
  • Ayala Makati
Job Responsibilities:
  • Coordinate the Help desk/service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
  • Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company
  • Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference
  • Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective


Applications for this job are now closed.
Click here to view similar jobs.