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IT Helpdesk Team Lead

Managerial / Supervisory

MDi (Micro D International)

Bonifacio Global City, Taguig, Metro Manila
Posted on : January 21, 2017
Job ID : 216159

Details

MICRO-D INTERNATIONAL, INC
 
Is currently looking for:
 
IT HELPDESK TEAM LEAD
 
Requirements:
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
  • Strong understanding of ITIL best practices required
  • Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non - technical staff across multiple disciplines
  • Experience in supervising Helpdesk Support Specialist and Engineers and delegating proper task as well as mentoring
  • Solid experience in providing Helpdesk Support and providing ticketing system
  • Solid experience in desktop, laptop, printers troubleshooting procedures and other IT related functions
  • WIlling to undergo a long term project based employment
  • Ayala Makati
Job Responsibilities:
  • Coordinate the Help desk/service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
  • Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company
  • Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference
  • Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective

   

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